Audio Recordings

Stakeholder Calls

Stakeholder Webinar – June 13, 2019 Transcript Webinar slides
Stakeholder Webinar – March 21, 2019 Transcript Webinar slides
Meeting Materials
Stakeholder Webinar – Novemeber 30, 2018 Transcript Webinar slides
Stakeholder Webinar – September 20, 2018 Transcript Webinar slides
Stakeholder Webinar – June 28, 2018 Transcript Webinar slides
Stakeholder Webinar – March 15, 2018 Transcript Webinar slides
Stakeholder Call – December 14, 2017 Transcript
Stakeholder Call – September 21, 2017 Transcript
Stakeholder Call – July 20, 2017 Transcript Webinar slides
Stakeholder Call – May 18, 2017 Transcript
Stakeholder Call – March 16, 2017 Transcript
Stakeholder Call – January 12, 2017 Transcript
Stakeholder Call – October 20, 2016 Transcript
Stakeholder Call – September 16, 2016
Stakeholder Call – July 21, 2016 Transcript
Stakeholder Call – May 19, 2016 Transcript
Stakeholder Call – April 7, 2016 Webinar slides
Stakeholder Call – March 17, 2016 Transcript
Stakeholder Call – January 28, 2016 Transcript Webinar slides
Stakeholder Call – November 19, 2015 Transcript
Stakeholder Call – September 17, 2015 Transcript
Stakeholder Call – August 20, 2015 Transcript
Stakeholder Call – July 16, 2015 Transcript
Stakeholder Call – June 18, 2015 Transcript
Stakeholder Call – May 21, 2015 Transcript
Stakeholder Call – April 22, 2015 Transcript
Stakeholder Call – March 25, 2015 Transcript
Stakeholder Call – February 19, 2015 Transcript
Stakeholder Call – January 16, 2015 Transcript
Stakeholder Call – November 18, 2014 Transcript
Stakeholder Call – October 21, 2014 Transcript
Stakeholder Call – September 16, 2014 Webinar slides
Stakeholder Call – July 10, Part 1 Transcript
Stakeholder Call – July 10, Part 2 Transcript
Stakeholder Call – May 16, 2014 Transcript
Stakeholder Call – April 2, 2014 Transcript

Telephone Town Hall Meetings

September 30, 2015 English | Spanish
August 27, 2015 English | Spanish
July 30, 2015 English | Spanish
June 18, 2015 English | Spanish
May 21, 2015 English | Spanish
April 16, 2015 English | Spanish
March 19, 2015 English | Spanish
February 19, 2015 English | Spanish
January 15, 2015 English | Spanish
December 11, 2014 English | Spanish
November 12, 2014 English | Spanish
July 17, 2014 English | Spanish
June 19, 2014 English | Spanish


Training for Social Service Staff and Community-Based Organizations
CCI Overview for Windsor Nursing Facility Staff
CCI training for Skilled Healthcare staff members
CCI overview for Aurora Behavioral Health
CCI overview for North America Management (NAM) California Optimum
Pharmacist’s Role in California’s CCI
CCI training for AltaMed PACE staff
CCI training for Los Angeles County healthcare providers
Overview of Long-Term Care Providers
Monthly Stakeholder Update

Presentation Slides

Click here to request a presentation or training.

What You Need to Know About Cal MediConnect (Beneficiary) (January 2019)
Coordinated Care Initiative – Information for Advocates (November 2018)
CCI Overview for Physicians (November 2018)
Physician Webinar Series: The Individualized Care Plan & Interdisciplinary Care Team (February 2014)
Physician Webinar Series: Care Plan Options (February 2014)
Physician Webinar Series: Introduction to Quality Care Activities in Cal MediConnect (January 2014)
Physician Webinar Series: Understanding the Health Risk Assessment (January 2014)
Overview of Long-Term Care Programs – Slide Deck | Webinar Recording (April 2014)

CCI Stakeholder Update

In January 2019, the Department of Health Care Services (DHCS) requested stakeholder feedback on cost-neutral initiatives and activities to help improve the Cal MediConnect Program (CMC). In total, DHCS received 23 sets of comments representing 43 organizations and individuals. Click here for a complete summary of stakeholder input.

Based on stakeholder input, the following summary outlines the improvements that DHCS intends to make or has already implemented:

  • Improving Care Coordination: Many comments addressed various aspects of care coordination in Cal MediConnect, including health risk assessments, individualized care plans, care coordination protocols, and ensuring that care coordination is targeted appropriately based on member needs.
    • Targeted Care Coordination Efforts: DHCS will consider this feedback as it continues its best practices work to improve plan efforts around care coordination. Last year, the department focused on broad coordination efforts with long-term services and supports (LTSS), and this year is drilling down on referrals and coordination with Multipurpose Senior Services Programs (MSSP), the provision of Care Plan Option (CPO) services, as well as integrating and coordinating physical and behavioral health
    • Identifying Lessons Learned: DHCS will also conduct an internal assessment of available information related to CMC care coordination, mostly based on the public evaluation efforts and best practices work, and how that can help inform improvements to CMC and Medi-Cal more broadly.
  • Connecting Members to Benefits: Stakeholders highlighted efforts to ensure members are appropriately referred to LTSS services, as well as access to durable medical equipment (DME), transportation services, and proper linguistic support. DHCS is focusing on these areas by:
    • Transportation: Updating the transportation Dual Plan Letter (DPL) to ensure that members are informed of their right to transportation without exhausting available public transportation.
    • Interpretation: Continuing to increase regulatory oversight of interpretation services in Medi-Cal plans as a part of timely access metrics, and looking to lessons learned from this effort for potential improvements in CMC.
    • DME: Creating a DHCS and Cal MediConnect plan workgroup to review the challenges around accessing DME and to establish feasible solutions to identified barriers.
  • Data Sharing and Reporting: Stakeholders flagged areas to improve data sharing across Cal MediConnect plans, providers, and counties, as well as requests to expand and improve the CMC performance dashboard.
    • LTSS Data: DHCS added LTSS utilization data to the December dashboard and has now expanded to include referrals to specific LTSS services. In addition, DHCS will add data on CPO services to future dashboards.
      • Metrics will be added as clean and useful data become available. However, DHCS will not add new metrics or reporting at this point in time.
    • Streamline Reporting: DHCS will also work with the Centers for Medicare and Medicaid Services (CMS) and the CMC plans to review plan reporting to identify ways to streamline this process and to find and eliminate redundancies.
  • Enrollment: DHCS received some comments regarding how to both encourage new enrollment in CMC and how to help maintain stable enrollment in the program.
    • New-to-Medicare Duals: DHCS remains committed to a voluntary enrollment strategy for CMC, but is looking into some technical barriers that plans have flagged around encouraging new-to-Medicare dual eligibles to consider CMC.
  • Other Issues: Stakeholders also raised a diversity of other issues, including some outside the scope of this work as they pertain to rates. However, DHCS is considering and working on some of these ideas – for example, cross-posting to provider manuals on CalDuals.

Click here to access a recording of the March 21st CCI Stakeholder Webinar. The webinar includes a discussion on this feedback as well as the March 2019 CMC Performance Dashboard.