Privacy Policy Statement

*This privacy policy statement is effective as of October 8, 2015. It is subject to change without notice.

CalDuals is committed to keeping your personal information private and secure, as required by law and policy. These laws and policies include the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA); California Online Privacy Protection Act of 2003 (CalOPPA); California Information Practices Act of 1977 (IPA); California Public Records Act (PRA); California Government Codes § 11015.5 and §11019.9; State Administrative Manual (SAM) § 5310.1; and, Statewide Information Management Manual (SIMM) 5310-A.

CalDuals uses Google Analytics to electronically gather your domain name or Internet Protocol (IP) address when you visit this site. We also gather user data about the web pages you visit to better understand user trends and to improve this web site.

You can download the Google Analytics opt-out browser add-on before using this web site. This will prevent the electronic collection of anonymous personal information during your site visit. Selecting to opt-out will not interfere with your ability to use the site.

CalDuals does not upload cookies or any information or application to your computer or device.

CalDuals is the product of the state Medi-Cal and federal Medicare programs. The programs seek to promote coordinated health care for people who qualify for both public health insurance programs. These individuals are sometimes referred to as “dual eligible beneficiaries.” To better serve you, this web site may request personal information. We will not distribute or sell any electronically collected personal information about you to any third party without your written consent. We only use personal information for reasons stated in the privacy policy, or as described at the time of collection, except with your consent or as authorized by law. The information we collect may include your first and last name, e-mail address, job title, affiliation, and the name of the county where you work or live. We request this information when you sign up on our e-mail list, or when you use our blog. We also use the information to respond to questions or comments. If you choose not to provide the information we request, you will be unable to join our e-mail list or post to our blog. However, you will still be able to use the web site. CalDuals does not match your name and other information that you provide us to the IP address for any reason.

Electronically collected personal information is exempt from requests made under the California Public Records Act.

CalDuals uses access restrictions to protect the electronically collected personal information that we gather and maintain. And, we will destroy the information that we have collected from users in June 2016, in an effective and appropriate way. The following destruction date has not yet been determined.

CalDuals respects your right to access information about yourself that we collect or maintain. We respect your right to request a correction of any inaccuracies. We also respect your right to have us delete any of your electronically collected personal information without reuse or distribution. Parents or guardians may exercise these rights on behalf of their child or charge. If you would like to exercise your rights, or have questions, comments or complaints regarding this privacy policy, please contact:

DHCS Privacy Officer
1501 Capitol Avenue
MS 0010
Sacramento, CA 95899
Toll Free No. (866) 866-0602

The CalDuals privacy policy statement does not apply to other web sites that you access from this site. When you exit the CalDuals web site to access a different site, you will be subject to that site’s privacy policy and practices. The privacy policy should be posted on the site’s home page.