Overwhelming majority of enrollees in California’s duals demonstration are satisfied with the services provided by their Cal MediConnect health plans and confident in their care
Today, a second round of data was released examining beneficiaries’ experience in Cal MediConnect health plans.
This second wave of data aligned closely with the first wave, continuing to show that an overwhelming majority of Cal MediConnect enrollees are satisfied with the choice of doctors they can see and the level of care they receive. Seventy-eight percent of Cal MediConnect enrollees surveyed are satisfied with their choice of doctors, and felt the same about the way their different health care providers work together to give them the services they need. Seventy-nine percent of enrollees also felt confident that they can get their questions answered about their health needs.
“We are really encouraged that this latest data continues to show that an overwhelming majority of beneficiaries are satisfied with Cal MediConnect and confident in their care,” said Jennifer Kent, director of DHCS. “Californians enrolled in Cal MediConnect see its value and are generally happy with the way their health care providers are working together to help coordinate their health care needs — confirming what we have long believed: that receiving coordinated, streamlined care is better for our beneficiaries.”
These data are from the second wave of the Rapid Cycle Polling Project, which is an ongoing tracking survey to evaluate the experience of beneficiaries transitioning into Cal MediConnect health plans. The project is a result of a partnership between The SCAN Foundation; Department of Health Care Services (DHCS); Field Research Group Corporation; Community Living Policy Center at the University of California (UC), San Francisco; and the UC Berkeley Health Research for Action Center.
The SCAN Foundation commissioned a survey through the Field Research Group Corporation to assess beneficaries’ satisfaction, early experiences, and confidence in getting their needs met with the program. The Community Living Policy Center at the University of California is also conducting an initiative to better understand enrollee experiences in Cal MediConnect, and how this new integrated care program is changing the delivery system landscape in the state.
The Department of Health Care Services will utilize this information to better understand Cal MediConnect-eligible beneficiaries’ needs and experience with the program. This will allow the state to continue to work with stakeholders and the Cal MediConnect plans to strengthen the overall program and improve communications with beneficiaries.
To learn more about these two surveys, and read the initial findings, visit: http://www.thescanfoundation.org/evaluating-medicare-medicaid-integration.